At Astroigems, customer satisfaction is important to us. We aim to provide premium quality astrology and spiritual products with a smooth shopping experience. If you are not completely satisfied with your purchase, please read our Return & Refund Policy below.
1. 7 Days Return Policy
We offer a 7 Days Return Policy from the date of delivery.
Customers can request a return within 7 days if:
- The product is damaged
- Wrong item received
- Defective product delivered
- Product significantly different from the description
2. Return Eligibility
To qualify for a return:
- Product must be unused and in original condition
- Original packaging, tags, and accessories must be intact
- Return request must be raised within 7 days of delivery
- Proof of purchase/order ID is required
3. Non-Returnable Products
The following products may not be eligible for return:
- Used or damaged products by customer
- Customized or personalized products
- Energized/spiritual items after use
- Products returned without original packaging
Astroigems reserves the right to reject returns that do not meet policy conditions.
4. Refund Process
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
- In case of COD orders, customers may be asked for bank account details
5. Exchange Policy
Customers may request an exchange for:
- Wrong size
- Damaged item
- Defective product
Subject to stock availability.
6. Cancellation Policy
- Orders can only be cancelled before dispatch.
- Once shipped, cancellation requests may not be accepted.
7. Return Shipping
- In some cases, customers may need to ship the product back to us.
- Return shipping charges may apply depending on the issue and location.
- Astroigems may arrange reverse pickup where available.
8. Important Disclaimer
Astrology and spiritual products are based on personal beliefs, faith, and individual experiences. Results may vary from person to person. Refunds are not applicable based on spiritual expectations or personal interpretations.
9. Contact Us
For return, refund, or exchange requests, contact us:
Astroigems
📧 astroigems@gmail.com
10. Our Promise
For over 11 years, Astroigems has been committed to providing trusted spiritual and astrology products with honesty, authenticity, and customer satisfaction.