At Astroigems, we are committed to delivering your orders safely and on time across India. Please read our shipping policy carefully before placing an order.
1. Order Processing Time
- Orders are usually processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays may be processed on the next working day.
2. Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–7 business days
- Other Locations: 5–10 business days
Delivery time may vary depending on:
- Location
- Courier partner availability
- Weather or unforeseen circumstances
3. Shipping Charges
- Shipping charges (if applicable) will be displayed during checkout.
- Free shipping may be available on selected offers or products.
4. Order Tracking
Once your order is shipped:
- Tracking details will be shared via SMS, WhatsApp, or Email.
- Customers can track their shipment using the provided tracking number.
5. Delivery Partners
We work with trusted courier and logistics partners to ensure safe and timely delivery of your orders.
6. Incorrect Address or Contact Details
Customers are responsible for providing:
- Correct shipping address
- Valid mobile number
- Accurate delivery information
Astroigems will not be responsible for delivery delays or failed deliveries due to incorrect details provided by the customer.
7. Delayed Deliveries
While we try our best to deliver orders on time, delays may happen due to:
- High order volume
- Weather conditions
- Courier service issues
- Remote delivery locations
- Festivals or public holidays
We appreciate your patience and understanding in such situations.
8. Damaged or Missing Products
If you receive:
- Damaged product
- Missing item
- Open package
please contact us within 24 hours of delivery with:
- Order ID
- Product photos/videos
- Package images
9. COD (Cash on Delivery)
Cash on Delivery may be available for selected locations and products.
Astroigems reserves the right to:
- Limit or deny COD service
- Request prepaid confirmation for certain orders
10. International Shipping
Currently, Astroigems primarily ships within India. International shipping availability may vary.
11. Contact Us
For shipping-related queries, contact us:
Astroigems
📧 astroigems@gmail.com
12. Our Commitment
For over 11 years, Astroigems has proudly delivered trusted astrology and spiritual products to customers across India with care, reliability, and customer satisfaction.